SEMA is hosting a free webinar on how to exceed customer satisfaction with daily management.
The webinar will cover “practical and proven method to ensure your team exceeds customer satisfaction each and every day,” the event description says.
Leading the session will be Mario Iannantuono, managing partner at Quantum Leap Partners, a business consultancy firm. He will cover practical tools on:
- Exceeding your customer’s expectations.
- Monitoring the success of the team.
- Monitoring the areas of opportunity of the team.
- Ownership, accountability and development of the team.
The free online event will be held on August 14, 2024 at 1:00 PM ET.