Tis the season for auto upholstery? Sure, why not? With Christmas quickly approaching, I’ve had several customers call my shop inquiring about repair or upgrade services to gift a loved one. On the surface this seems like the perfect gift, but I’ve noticed that after only a few minutes of talking with them, the reality of the situation changes their tone and the customers seem … [Read more...] about Offering Auto Trim Gift Certificates
Better Business
5 Ways Trim Shops Get Paid on Time
There’s nothing more frustrating than a customer who won’t pay a bill on time. It’s inconsiderate at best and financially stifling at worst. While there’s no sure way to avoid tardy customers, you can take steps to limit the problem. Below are five of the best ways auto trim shops can get paid on time. … [Read more...] about 5 Ways Trim Shops Get Paid on Time
3 Ways Trim Shops Avoid Slow Season
For many auto upholstery shops, winter is a slow season. Cold weather keeps customers away and the added expenses of Christmas limit their ability to splurge on cosmetic fixes to their cars. Still, there are ways to ensure that your auto upholstery business doesn’t ground to a halt – but you’ll need to plan ahead (like right now!) … [Read more...] about 3 Ways Trim Shops Avoid Slow Season
Don’t Just Sell Repairs, Sell Comfort Too
While the rest of the world may not take men with ponytails seriously, Buick does. Which is why its 2012 Verano sedan features headrests that provide comfort and support for drivers who rock the dated look. Useful? My hair is too short to tell. Quirky? Definitely. But it's no gimmick. Buick says that it invested 1,000 hours into developing new headrests and seats because … [Read more...] about Don’t Just Sell Repairs, Sell Comfort Too
5 Ways to Handle Difficult Customers
We’ve all experienced difficult customers before. You know the type – they complain about your prices; drop by everyday to “see how things are coming along”; nitpick on your work before the job is even finished; and - even after you meet all of their requirements – still aren’t satisfied. Fortunately, there are ways to handle difficult customers. Here are the … [Read more...] about 5 Ways to Handle Difficult Customers
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