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Customer Service

6 Polite Ways to Get Rid of Chatty Customers

October 29, 2024 By Naseem Muaddi

The Hog Ring - 6 Polite Ways to Get Rid of Chatty Customers

It’s a classic dilemma: you’re up against a deadline, focused, and then, bam — a chatty customer walks in your shop, eager to talk your ear off about everything from the weather to what they had for breakfast. … [Read more...] about 6 Polite Ways to Get Rid of Chatty Customers

Is Bad Service Costing You Business?

February 4, 2013 By Nadeem Muaddi

Auto upholstery shops that only compete on the quality of their work and prices of their service may be inadvertently costing themselves business. A recent article published in Restyling Magazine suggests that most patrons who choose to take their vehicles elsewhere do so because of poor customer service. … [Read more...] about Is Bad Service Costing You Business?

Make Your Shop Appealing to Women

January 11, 2013 By Nadeem Muaddi

Restyling Magazine recently published an interesting article on how restyling shops can make their products and services more appealing to female customers. The article doesn't specifically pertain to auto upholstery, but the lessons it contains can be easily applied to what we do. … [Read more...] about Make Your Shop Appealing to Women

Why You Must Resolve Complaints

December 29, 2012 By Nadeem Muaddi

Recently, issues of customer service have been a hot topic in our Auto Upholstery Forum – with trimmers and suppliers sharing their thoughts on what constitutes good or bad service. Given the popularity of this subject, we thought it would be helpful to share an interesting article recently published by Performance Loyalty Group – a consultancy  that helps businesses gain … [Read more...] about Why You Must Resolve Complaints

5 Ways to Handle Difficult Customers

October 10, 2011 By Nadeem Muaddi

  We’ve all experienced difficult customers before. You know the type – they complain about your prices; drop by everyday to “see how things are coming along”; nitpick on your work before the job is even finished; and - even after you meet all of their requirements – still aren’t satisfied. Fortunately, there are ways to handle difficult customers. Here are the … [Read more...] about 5 Ways to Handle Difficult Customers

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The Hog Ring - Meet David Price of d-class automotive interiors

Meet David Price of d:class automotive

David Price launched d:class automotive … [more] about Meet David Price of d:class automotive

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Shop Profile: Kaze Williams of Trim Den

To run a successful auto upholstery shop, you … [more] about Shop Profile: Kaze Williams of Trim Den

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Meet Sean Scott of Inspire Automotive

Sean Scott of Inspire Automotive has only … [more] about Meet Sean Scott of Inspire Automotive

10 Questions for Trimmer Jay Teske

You may have heard the name, but you’ve … [more] about 10 Questions for Trimmer Jay Teske

Repair Dashboards with Vacuum Forming

Most auto upholstery shops repair vehicle … [more] about Repair Dashboards with Vacuum Forming

Auto Upholstery - The Hog Ring - Exact Art Fabrications - Starlight Headliner

How to Fabricate a Starlight Headliner

Starlight headliners that create the illusion … [more] about How to Fabricate a Starlight Headliner

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