Auto upholstery shops that only compete on the quality of their work and prices of their service may be inadvertently costing themselves business. A recent article published in Restyling Magazine suggests that most patrons who choose to take their vehicles elsewhere do so because of poor customer service. … [Read more...] about Is Bad Service Costing You Business?
Customer Service
Make Your Shop Appealing to Women
Restyling Magazine recently published an interesting article on how restyling shops can make their products and services more appealing to female customers. The article doesn't specifically pertain to auto upholstery, but the lessons it contains can be easily applied to what we do. … [Read more...] about Make Your Shop Appealing to Women
Why You Must Resolve Complaints
Recently, issues of customer service have been a hot topic in our Auto Upholstery Forum – with trimmers and suppliers sharing their thoughts on what constitutes good or bad service. Given the popularity of this subject, we thought it would be helpful to share an interesting article recently published by Performance Loyalty Group – a consultancy that helps businesses gain … [Read more...] about Why You Must Resolve Complaints
5 Ways to Handle Difficult Customers
We’ve all experienced difficult customers before. You know the type – they complain about your prices; drop by everyday to “see how things are coming along”; nitpick on your work before the job is even finished; and - even after you meet all of their requirements – still aren’t satisfied. Fortunately, there are ways to handle difficult customers. Here are the … [Read more...] about 5 Ways to Handle Difficult Customers
Raise Prices Without Angering Customers
Raising your auto upholstery shop's prices without angering customers can be a challenge. Dealerships, for example, may resist a $30 increase in the price of headliners - especially if they've been coming to you for years and are used to paying less. However, there are way to soften the blow. … [Read more...] about Raise Prices Without Angering Customers
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