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Customer Service

6 Polite Ways to Get Rid of Chatty Customers

October 29, 2024 By Naseem Muaddi

The Hog Ring - 6 Polite Ways to Get Rid of Chatty Customers

It’s a classic dilemma: you’re up against a deadline, focused, and then, bam — a chatty customer walks in your shop, eager to talk your ear off about everything from the weather to what they had for breakfast. … [Read more...] about 6 Polite Ways to Get Rid of Chatty Customers

Is Bad Service Costing You Business?

February 4, 2013 By Nadeem Muaddi

Auto upholstery shops that only compete on the quality of their work and prices of their service may be inadvertently costing themselves business. A recent article published in Restyling Magazine suggests that most patrons who choose to take their vehicles elsewhere do so because of poor customer service. … [Read more...] about Is Bad Service Costing You Business?

Make Your Shop Appealing to Women

January 11, 2013 By Nadeem Muaddi

Restyling Magazine recently published an interesting article on how restyling shops can make their products and services more appealing to female customers. The article doesn't specifically pertain to auto upholstery, but the lessons it contains can be easily applied to what we do. … [Read more...] about Make Your Shop Appealing to Women

Why You Must Resolve Complaints

December 29, 2012 By Nadeem Muaddi

Recently, issues of customer service have been a hot topic in our Auto Upholstery Forum – with trimmers and suppliers sharing their thoughts on what constitutes good or bad service. Given the popularity of this subject, we thought it would be helpful to share an interesting article recently published by Performance Loyalty Group – a consultancy  that helps businesses gain … [Read more...] about Why You Must Resolve Complaints

5 Ways to Handle Difficult Customers

October 10, 2011 By Nadeem Muaddi

  We’ve all experienced difficult customers before. You know the type – they complain about your prices; drop by everyday to “see how things are coming along”; nitpick on your work before the job is even finished; and - even after you meet all of their requirements – still aren’t satisfied. Fortunately, there are ways to handle difficult customers. Here are the … [Read more...] about 5 Ways to Handle Difficult Customers

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The Hog Ring - Daniel Williams of DJ Designs Talks Shop

Daniel Williams of DJ Designs Talks Shop

In roughly 10 years, Daniel Williams has gone … [more] about Daniel Williams of DJ Designs Talks Shop

Auto Upholstery - The Hog Ring- Skiving Machine

Should You Buy a Skiving Machine?

Brent Parker of Brent Parker Motor … [more] about Should You Buy a Skiving Machine?

The Hog Ring - 3 Ways Trim Shops Can Increase Profits

3 Ways Trim Shops Can Increase Profits

Auto upholstery shops that generate a lot of … [more] about 3 Ways Trim Shops Can Increase Profits

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Design Studio: 1964-67 Chevelle Door Panel

In continuation of our door panel series, … [more] about Design Studio: 1964-67 Chevelle Door Panel

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Putting The Hog Ring Design Studio to Use

Since launching The Hog Ring Design Studio in … [more] about Putting The Hog Ring Design Studio to Use

Is Auto Trim a Multidisciplinary Craft?

Innovation and design website Humans Invent … [more] about Is Auto Trim a Multidisciplinary Craft?

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