• Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Home
  • About
  • Forum
  • Design Studio
  • Upholstery Jobs
  • Newsletter
  • Sponsors

The Hog Ring

Auto Upholstery Community

  • Facebook
  • Instagram
  • Twitter

Is Bad Service Costing You Business?

February 4, 2013 By Nadeem Muaddi

Auto upholstery shops that only compete on the quality of their work and prices of their service may be inadvertently costing themselves business. A recent article published in Restyling Magazine suggests that most patrons who choose to take their vehicles elsewhere do so because of poor customer service.

Why is customer service so important? Well, the Harvard Business Review reports that if you can prevent 5% of your customers from leaving you, you can increase your bottom line profit by 25%-95%. U.S. News & World Report did a study and found that the average American business loses 15% of its customer base each year:

  • 68% stop buying from one business and go elsewhere because of poor or indifferent service;
  • 14% leave because of an unsatisfactorily resolved dispute or  complaint;
  • 9% leave because of price;
  • 5% go elsewhere based on a recommendation;
  • 1% die;
  • 82% go somewhere else because of a customer service issue.

The way the data is laid out is a bit confusing. However, the primary takeaway is that most businesses lose about 15% of their customer base each year. Of that group, 82% leave because of issues with customer service – not quality or price.

So, if you aren’t already competing on customer service, maybe you should start.

To read the full article, including an account of how one business overcame its customer-service issues, check out Restyling Magazine.

Filed Under: Archive, Better Business Tagged With: Auto Trim, Auto Upholstery, Car Interior, Customer Service

Reader Interactions

Comments

  1. Speedymarini says

    February 4, 2013 at 2:18 pm

    I became a custom trimmer due to receiving poor customer service.Customer service is key to any good business!

    • Nadeem Muaddi says

      February 4, 2013 at 3:22 pm

      That’s interesting Speedymarini. So you visited a custom trim shop, didn’t like the service, so decided to go ahead and start one on your own?

      • Speedymarini says

        February 11, 2013 at 11:57 pm

        Yep that’s right Nadeem Muaddi. And it wasn’t just that i didn’t like the service. He was nice enough to tell me that all he worked on was 100 thousand dollar cars and i didn’t have one of those. All i needed was a seem repair and a new panel on the back seat of my boat. So I bought a used machine and it took of from there. The sad thing is i hear it all the time up here that the trimmers are jerks. I have more work than i can keep up with,and I be leave that my customer service is what sets me apart. That’s how it all started for me.

Primary Sidebar

anal porno bangbros rus porno yaşlı porno konulu porno olgun porno porno izle sarışın porno bakire sex 69 porno

THR Sponsors

NC Sewing Machines
Miami Corporation - Right Rail Ad 3
  • OEM+ Banner Ad - The Hog Ring
  • Keyston Bros
  • Leather Craft
  • Hyde Leather
  • Albright's Supply
  • Douglass Interior Products

THR Favorites

The Hog Ring - 6 Tips for Turning Callers into Customers

6 Tips for Turning Callers into Customers

Everyone that calls your auto upholstery shop … [more] about 6 Tips for Turning Callers into Customers

The Hog Ring - How to Sew a Double-Piped French Seam

How to Sew a Double-Piped French Seam

If you're as obsessed with decorative … [more] about How to Sew a Double-Piped French Seam

Auto Upholstery - The Hog Ring - Tracy Weaver Recovery Room Hot Rod Interiors

10 Questions for Trimmer Tracy Weaver

We're excited to present to you the second … [more] about 10 Questions for Trimmer Tracy Weaver

Start Charging What You’re Worth

It’s time to stop preparing estimates with … [more] about Start Charging What You’re Worth

The Hog Ring - Proof that Bentley Uses Forks to Trim Steering Wheels

Proof that Bentley Uses Forks to Trim Steering Wheels

No one believed us when we said trimmers at … [more] about Proof that Bentley Uses Forks to Trim Steering Wheels

Auto Upholstery - The Hog Ring - Mopar Mod Top

Mod Tops: The Softer Side of Mopar

Did you know that in an effort to attract … [more] about Mod Tops: The Softer Side of Mopar

Categories

Footer

Recent Articles

  • Audi’s New Feature Lets You Play Video Games in Traffic
  • Running a Trim Shop is Hard. This Free SBA Tool Makes It Easier
  • Subaru Seat Bolsters Are Failing. Here’s How to Fix Them (and Make Money)
  • Support Trimmers Affected by Catastrophic Flooding in Texas
  • Mercedes Reimagines Comfort with Custom Fit, 3D Printed Seat Pads

Recent Comments

  • Edward Munday on Hidden Mouse Nest? How to Charge for the Extra Dirty Work
  • Jack on Keyston Bros. Acquires DLT Corporation
  • Brodie Smith on Aston Martin Just Introduced a New Convertible DB12
  • THE CAPTAIN on 6 Tips for Turning Callers into Customers
  • Dmei on Star Wars Seat Covers are ‘So Wizard’

Advertise With Us!

We're always looking for companies to collaborate with. Watch this short video about the benefits of sponsorship and then email us to say hi.

Copyright © 2025 · Magazine Pro On Genesis Framework · WordPress · Log in