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Why You Must Resolve Complaints

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Recently, issues of customer service have been a hot topic in our Auto Upholstery Forum – with trimmers and suppliers sharing their thoughts on what constitutes good or bad service. Given the popularity of this subject, we thought it would be helpful to share an interesting article recently published by Performance Loyalty Group – a consultancy  that helps businesses gain … [Read more...] about Why You Must Resolve Complaints

Get the Most Out of Phone Estimates

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Giving estimates over the phone is a subject that we’ve covered extensively on The Hog Ring – in both our "Better Business" articles and our "Auto Upholstery Forum". However, it’s always great to hear different perspectives. Harry Weimann, director of education at WyoTech Blairsville, recently authored an article for Hotrod & Restoration Magazine that takes an in-depth … [Read more...] about Get the Most Out of Phone Estimates